Shipping Information
🐱 Shipping Information - Pawssies
Great News: FREE Shipping on All Orders! (Because your cat shouldn't have to wait any longer for their perfect toy)
When Will My Cat's New Toy Arrive?
Order Processing: Your Pawssies toy needs 1-3 business days to get ready for its journey to your home. During busy times (like holidays), this might take up to 7 days - but we'll keep you updated every step of the way!
Estimated Delivery Times
Once your cat's new toy begins its journey, delivery time depends on your location:
🌎 International: 7-14 business days
(Note: Sometimes shipping carriers get the zoomies during holidays and peak times, causing slight delays. International orders might face some customs delays - but don't worry, we'll keep you in the loop!)
Getting Your Address Right
Just like cats are particular about their favorite spots, we need to be particular about shipping details! Please double-check your shipping address at checkout. If something's not quite right, let us know at kevin@pawssies.com within 24 hours, and we'll help fix it.
If we spot any address issues, we'll email you within 3 business days. Just like a cat waiting for dinner, we need a quick response - otherwise, we might need to cancel the order.
Delivery Delays
While we're as excited as your cat to get their new toy to them, sometimes things happen that are out of our paws (like weather issues or transportation hiccups). We'll always keep you updated and work hard to get your package moving again quickly.
Lost or Stolen Packages
Just like when your cat hides their favorite toy, sometimes packages go missing. If this happens:
- Contact us at kevin@pawssies.com
- Reach out to the shipping carrier
- We'll help track it down and find the best solution
Changes to Shipping Policy
Just like cats, shipping policies sometimes need updates. We'll always keep our latest policy posted here, so feel free to check back anytime!